Shipping & Return Policy

Shipping & Handling:

  • Products may be purchased in any quantity and combination. 
  • All products have minimum of 12 months expiry. 
  • Now, we offer Canada wide free shipping for the purchase of $60 or over. We also offer USA Wide free shipping for the purchase of $100 or over.
  • We offer curbside shipping pickup option for free. Usually, we put together order within 4 hours after we receive it. We will notify you when order is ready to pick up. 

  • We also offer local delivery for $5.99
  • We ship within 24 hours after we receive order
  • WE ship Canada wide by Expedited parcel. Shipping usually takes 2-5 business days based on your address.
  • Shipping charge is being calculated based on your address during checkout.
  • We ship to USA by Canada Post Tracked Packet -USA and Expedited Parcel - USA.
  • Prices are subject to change without notice.

SHIPPING RATE

Local Delivery : $5.99

We offer local delivery within 12 km radius of our address. You can select local delivery option at check out, if you qualify. *Some restrictions may apply due to Covid19 safety caution.

Curbside Free Pickup option:

We offer curbside free pickup option. You can select local pickup option at check out.

 

Shipping across Ontario

Shipping Service (By Canada Post)

Shipping details (By price)

Price*

Expedited Parcel (2-5 Business Days Delivery)

$60.00 and up

Free

Expedited Parcel (2-5 Business Days Delivery)

$0.01 to $59.99

$10.99*

*This is the flat rate we offer for this price range for Ontario guests. Please select the lowest priced shipping option at checkout. This rate may change without any notice.

 

Canada Wide Shipping - Outside of Ontario (12 of 13 provinces)

Shipping Service (By Canada Post)

Shipping details (By price)

Price*

Expedited Parcel (2-5 Business Days Delivery)

$60.00 and up

Free

Expedited Parcel (2-5 Business Days Delivery)

$0.01 to $59.99

$12.99*

*This is the flat rate we offer for this price range for guests located outside of Ontario. Please select the lowest priced shipping option at checkout. This rate may change without any notice.

 

 Shipping to USA

 

Shipping Service (By Canada Post)

Shipping details (wight)

Price*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

$100.00 and up

Free

Canada Post Small Packet-USA Air (Delivery in 5-10 Business Days) No tracking number, no insurance coverage. bigmcanada.com not responsible for any missing item.

0.01kg–0.5 kg

$11.00*

Canada Post Small Packet-USA Air (Delivery in 5-10 Business Days) No tracking number, no insurance coverage. bigmcanada.com not responsible for any missing item.

0.51 kg-1 kg

$15.95*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

0.01kg–0.5 kg

$15.99*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

0.51 kg-1 kg

17.99*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

1.01kg–2kg

$22.99*

Canada Post Expedited Parcel-USA (3-7 Days Delivery)

2.01kg–4kg (Bulk order shipping  rate)

25.99*

*This is the flat rate we offer for this weight category for USA  guests. Please select the lowest priced shipping option at checkout. This rate may change without any notice.

 

International Shipping

Your shipping rate will be calculated based on your order at checkout.

Return policy: 

  • All returns must be made within 30 days from the date of delivery in an original packaging. 
  • All returns must obtain return authorization first. 
  • Returns must be accompanied by a copy of the invoice they appeared on. 
  • Buyer will be responsible for the shipping cost involved in return. Unless its a defective products and need to take authorization from BigM.
  • Incomplete returns will not be honored and items will not be reshipped to customer! 
  • Any disputes on incomplete/ wrong/ defective orders must be made within 48 hours of delivery!