Shipping & Return Policy


Shipping & Handling:

  • Products may be purchased in any quantity and combination. 

  • Now, we offer Canada wide free shipping for the purchase of $60 or over. We also offer USA Wide free shipping for the purchase of $100 or over.

  • We offer curbside shipping pickup option for free. Usually, we put together order within 4 hours after we receive it. We will notify you when order is ready to pick up. 

  • We also offer local delivery for $5.99

  • We ship within 24 hours after we receive order

  • WE ship Canada wide by Expedited parcel or UPS Standard. Shipping usually takes 2-5 business days based on your address.

  • Shipping charge is being calculated based on your address during checkout.

  • We ship to USA by Canada Post Tracked Packet -USA and Expedited Parcel - USA.

  • Prices are subject to change without notice.

 

SHIPPING RATE

Local Delivery : $5.99

We offer local delivery within 12 km radius of our address. You can select local delivery option at check out, if you qualify. *Some restrictions may apply due to Covid19 safety caution.

Curbside Free Pickup option:

We offer curbside free pickup option. You can select local pickup option at check out.

 

Shipping across Ontario

Shipping Service (By Canada Post or UPS)

Shipping details (By price)

Price*

Expedited Parcel or UPS Standard (2-5 Business Days Delivery)

$60.00 and up

Free

Expedited Parcel or UPS Standard (2-5 Business Days Delivery)

$0.01 to $59.99

$10.99*

*This is the flat rate we offer for this price range for Ontario guests. Please select the lowest priced shipping option at checkout. This rate may change without any notice.

 

Canada Wide Shipping - Outside of Ontario (12 of 13 provinces)

Shipping Service (By Canada Post)

Shipping details (By price)

Price*

Expedited Parcel or UPS Standard (2-5 Business Days Delivery)

$60.00 and up

Free

Expedited Parcel or UPS Standard (2-5 Business Days Delivery)

$0.01 to $59.99

$12.99*

*This is the flat rate we offer for this price range for guests located outside of Ontario. Please select the lowest priced shipping option at checkout. This rate may change without any notice.

 

 Shipping to USA

 

Shipping Service (By Canada Post)

Shipping details (wight)

Price*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

$100.00 and up

Free

Canada Post Small Packet-USA Air (Delivery in 5-10 Business Days) No tracking number, no insurance coverage. bigmcanada.com not responsible for any missing item.

0.01kg–0.5 kg

$11.00*

Canada Post Small Packet-USA Air (Delivery in 5-10 Business Days) No tracking number, no insurance coverage. bigmcanada.com not responsible for any missing item.

0.51 kg-1 kg

$15.95*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

0.01kg–0.5 kg

$15.99*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

0.51 kg-1 kg

17.99*

Canada Post Tracked Packet-USA (Delivery in 5-7 Business Days)

1.01kg–2kg

$22.99*

Canada Post Expedited Parcel-USA (3-7 Days Delivery)

2.01kg–4kg (Bulk order shipping  rate)

25.99*

*This is the flat rate we offer for this weight category for USA  guests. Please select the lowest priced shipping option at checkout. This rate may change without any notice.

 

International Shipping

Your shipping rate will be calculated based on your order at checkout.

Return policy: 

  • All returns must be made within 30 days from the date of delivery in an original packaging. 

  • All returns must obtain return authorization first. 

  • Returns must be accompanied by a copy of the invoice they appeared on. 

  • Buyer will be responsible for the shipping cost involved in return. Unless its a defective products and need to take authorization from BigM.

  • Incomplete returns will not be honored and items will not be reshipped to customer! 

  • Any disputes on incomplete/ wrong/ defective orders must be made within 48 hours of delivery! 

 


Assurance for Damaged or Lost Products During Shipping

At BigM Canada, we are committed to ensuring our customers receive their products in perfect condition and on time. We take full responsibility for any products that are damaged or lost during shipping.

In the rare event of such an issue, we will promptly fulfill your order again to ensure you receive what you need without any inconvenience. Your satisfaction and trust are our top priorities, and we are here to make the process as seamless as possible.

If you have any questions or concerns, please don’t hesitate to reach out to us.

 

Request a Return : Return request is subject to approval from BigM Canada